Job Title: Volunteer Co-ordinator – Universal Support Service
Salary: £22,000pa (pro rata)
Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer 21-28 hours a week
Contract length: Until 31st March 2020
Responsible to: Volunteer Development Manager
Closing date: Friday 25th January at 9.00
Interviews: Friday 1st February
- To recruit and develop a highly committed, engaged and diverse volunteer workforce, which is equipped to deliver a high standard of service across our Universal Support contract in particular, but for all volunteer roles in the West of the county.
- To ensure the ongoing learning and development needs of volunteers are being met by the organisation through a range of methods.
- To support and contribute to the delivery and development of services across the whole organisation.
The post holder will be responsible for delivering the volunteer training programme and for the ongoing learning and development of volunteers on the Universal Credit Support contract, working closely with the Team Leader, other Service Managers, and Volunteer Development Manager to ensure adequate support and supervision.
The post holder will have a base in our Ashington office but will be required to travel extensively across Northumberland with a particular focus on the West of the county.
Main Duties and Responsibilities:
- 1.Volunteer recruitment and selection
- Develop and implement a volunteer recruitment strategy which establishes a strong and diverse volunteer base, and meets the needs of the contract.
- Develop a range of volunteer roles to encourage new volunteers and to meet the changing needs of the contract.
- Plan and organise recruitment campaigns which are accessible and effective and promote volunteering for Citizens Advice in a positive and imaginative way.
- Work with service managers to recruit and select new volunteers in line with the organisation’s volunteer recruitment policies.
- 2.Volunteer training and support
- Ensure that volunteers receive a good quality induction into the learning programme for their role.
- Work with the service managers to integrate new volunteers into the delivery of information and advice services following their initial training.
- Oversee the progress of volunteers through the Citizens Advice Adviser Learning Programme and through non-advice role learning routes.
- Work closely with service managers to ensure that new volunteers are trained to the appropriate level for their role, are provided with adequate support and supervision and receive regular progress reviews.
- Ensure competence for specific roles is fully assessed and progress recorded in line with Citizens Advice requirements and the organisation’s policies and procedures.
- Deliver training and support to individuals and groups through a range of methods, making best use of modern technology.
- Deliver a volunteer retention strategy which ensures that volunteers have a rewarding experience whilst effectively contributing to the delivery of services.
- 3.Learning and development
- Work with new and current volunteers to adapt their skills, knowledge and experience to new ways of working.
- Assess the competence of staff and volunteers moving into new roles and identify learning and assessment activities which enable individuals to develop and demonstrate competence.
- Ensure that the learning and development needs of volunteers are regularly evaluated and used to develop individual learning plans.
- Ensure identified training needs are met through a carefully planned training programme using a range of methods and both internal and external providers as appropriate.
- Keep up to date with changes to legislation, policies and procedures and ensure the impact of any changes is considered when identifying future training needs.
- Identify own learning and development needs and ensure these are being addressed.
Research and campaigns
- Keep up to date with research and campaigns issues and assist in the identification of priorities for future campaigns.
- Ensure that research and campaigns activity is incorporated into learning and development activities.
- Ensure that developing an understanding of the organisation’s research and campaigns role forms a key part of learning and development activity.
Planning and service development
- Support development of suitable policies and procedures for volunteer management and ensure that volunteers are clear about how they operate.
- Work with managers to design and implement new volunteer delivered services which help deliver the organisation’s business and development strategy.
- Develop and implement effective systems for collecting training feedback from staff and volunteers.
- Develop and implement effective systems for recording volunteer profiles and for collecting feedback from volunteers about their views and experiences.
- Undertake exit interviews with volunteers, and ensure feedback from volunteers is incorporated into service planning and development.
- Regularly attend team meetings across the county to ensure local teams are kept informed about learning and development activity and staff and volunteers can discuss their needs.
- Assist in the smooth running of the organisation by providing back-up and emergency cover for other parts of the service as required.
- Uphold the aims, policies and membership requirements of the Citizens Advice service and demonstrate a strong commitment to equality and diversity principles.
- Help create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers do their best.
- Work cooperatively with colleagues and encourage good teamwork and clear lines of communication within the local and organisation wide team.
- Develop and maintain links with appropriate individuals and agencies and promote the work of the organisation in a positive and constructive way.
- Prepare for and attend relevant supervision sessions / staff meetings / trustee board meetings as required.
- Comply with all monitoring and reporting requirements and provide progress reports for managers, the trustee board, Citizens Advice and funders as required.
- Adhere to the organisation’s information assurance policies and procedures and report any breaches or incidents of non-compliance.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Undertake any other duties that are consistent with the level of the post and ensure the effective delivery and development of the organisation’s services.
Person Specification – Volunteer Coordinator
- An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
- An understanding of the problems and issues facing society and their implications for clients and advice service provision.
- The ability to work within a team and maintain communications where members of that team are working on different days and in different venues.
- An understanding of volunteers and their needs and the ability to inspire and motivate others.
- Experience of successfully recruiting volunteers through a variety of methods.
- Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.
- The ability to monitor service delivery against agreed targets and standards.
- The ability to manage internal change in a positive and constructive way.
- Experience of monitoring, maintaining and developing systems and procedures.
- Effective organisational and time management skills and the ability to work under own initiative with minimal supervision.
- Good numeracy skills and the ability to monitor, analyse and understand statistics and check the accuracy of calculations.
- The ability to analyse and interpret complex information and to communicate effectively in writing.
- The ability to develop recruitment and training materials and to present articulately in person.
- Good oral communication skills and the ability to communicate well with a wide cross section of people including members of the public, statutory and non-statutory agencies.
- The ability to work flexibly with a variety of agencies and to earn and maintain the trust of volunteers and the people with whom the organisation works.
- The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- A commitment to continuing professional development including a willingness to develop knowledge and skills.
- Good ICT skills and the ability to ensure the best use of IT systems and packages in the delivery of training and the recruitment and support of volunteers.
- Regular use of a car for work purposes.
- The Citizens Advice ‘Certificate in Generalist Advice’ or equivalent.
Further Details – Volunteer Co-ordinator
- Closing date for applications is: Friday 25th January at 9.00.
- Interviews will be held on: Friday 1st February.
- If you would like an informal discussion about the role please contact Jane Brown, in the first instance to arrange this, using the contact details below.