COVID-19 Information for Organisations



GOV.UK Coronavirus (COVID-19) guidance for the charity sector: Guidance to help with running your charity during the pandemic.

GOV.UK COVID-19: Guidance for managing playgrounds and outdoor gyms: Guidance for the owners and operators responsible for the management of a playground or outdoor gym, including assessment of compliance with any relevant legislation or guidelines.

GOV.UK Enabling safe and effective volunteering during coronavirus (COVID-19): Guidance from the Department for Digital, Culture, Media & Sport (DCMS) on enabling safe and effective volunteering during coronavirus (COVID-19).  

GOV.UK Guidance for the safe use of multi-purpose community facilities: Government guidance for those managing community centres, village halls and other community facilities on safely re-opening multi-purpose buildings has been updated to reflect the tier system.

GOV.UK Local restriction tiers: what you need to know: Sets out the local restriction tier system, including what you can and cannot do in each tier, including what they mean for working from home and business closures.



Association of Chairs: Coronavirus support: Some of you will have staff or professional advisers who can help you. But if you don’t have those resources, or they are overwhelmed, you may find one or more of these resources listed on the Association of Chairs website helpful.

Bates Wells Coronavirus Hub: The latest thinking from law firm, Bates Wells on how coronavirus (Covid-19) will affect your organisations, operations and employees.

Business Continuity Management: A Northumberland CVA factsheet that can help when preparing for a crisis that might affect your business - like COVID-19

Cashflow analysis template: Free resource to enable organisations to monitor and plan their financial position during the Covid-19 crisis. Also available is a how-to video along with other free financial management tools to help you monitor your cashflow situation over the next three months.

Charity Commission guidance for the charity sector: Responses to the most commonly asked questions.

Coping with coronavirus: Your questions answered on how to maintain charity operations in the face of COVID-19

Coronavirus and governance: What charity trustees need to think about: Coronavirus will have implications for charities as well as their staff, volunteers and beneficiaries.  NCVO’s Dan Francis set out some key questions which trustees should consider when thinking about how best to support their organisations and shares some practical guidance on meeting remotely.

Coronavirus: filing charity annual returns during the coronavirus pandemic: Any charity that needs an extension to their annual return deadline can contact the Charity Commission to ask for one.

Coronavirus: if your company cannot file accounts with Companies House on time: If Coronavirus (COVID-19) has affected your company and you need more time to file your accounts, you should act before your filing deadline.

Coronavirus: How should charities manage unoccupied premises during the pandemic?: Insurer Ansvar share their top recommendations for steps you can take during this time to minimise any damage during the time of unoccupancy.

Coronavirus - what can Chairs do? Some points to consider

GLT Partners ( who run the Virgin Money Masterclasses): Recordings from their free COVID-19 webinar series

      Also visit their Coronavirus help and support page.

COVID-19 guidance for voluntary, community and social enterprise organisations: Government information and advice for voluntary, community and social enterprise organisations during the coronavirus outbreak.

Institute of Fundraising is providing regularly updated information for fundraisers to help everyone in the fundraising community have the right information to guide any action you might need to take

Manage financial difficulties in your charity caused by coronavirus: Charity Commission guidance about coronavirus (COVID-19) related financial difficulties in charities and how to work through them.

National Business Response Network:

  • Community organisations in need of help can log their requests by calling the 24 hour hotline on 0141 285 3821, or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. , or posting on the online board of needs and offers: 
  • Companies wanting to offer support can get in touch to find out where their help is needed most by emailing: This email address is being protected from spambots. You need JavaScript enabled to view it.

NCVO guidance for your organisation: This includes information about what action you need to take in order to protect staff, volunteers and visitors, as well as useful links from charities who have produced specialist resources.

Public Health England guidance for employers and businesses

Public Health England guidance on cleaning non-healthcare settings

RIDDOR – reporting coronavirus (COVID-19): HSE has issued details of when and how you should report coronavirus incidents under RIDDOR (the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013).

Twenty things to consider if you want your community response team to continue beyond COVID-19 (PDF 206KB)


Employing staff


Acas advice for employers and employees: Acas guidance on the rights of employees when it comes to sick leave or how employers should handle a situation at work.

CIPD Guide to managing homeworking

Claim for your employee’s wages through the Coronavirus Job Retention Scheme: Government guidance 

Coronavirus information hub for charity tax and finance professionals: Updated daily.

Coronavirus Job Retention Scheme: BHP Accountants has prepared this useful resource about the government’s job retention scheme.

Employment taxes for home workers: A guide produced by the Chartered Institute of Taxation (CIOT) to help employees and employers understand the tax implications when employees are working from home.

Guidance for employees, employers and businesses: Government guidance for employees, employers and businesses in providing advice about the novel coronavirus (COVID-19)

HMRC Coronavirus Job Retention Scheme calculator: Use this calculator to work out the figures you’ll need when you complete an online claim through the scheme. It’s aimed at organisations with a small number of employees. If you cannot use this calculator, work out what you can claim manually using the calculation guidance or seek professional advice. It’s your responsibility to check that the amount you’re claiming for is correct.

Home working: preparing your organisation and staff: National Cyber Security Centre (NCSC) guidance to help organisations and individuals prepare to work from home during the coronavirus crisis.

SSP while self-isolating. If evidence is required for SSP, employees can get an Isolation Note from NHS 111 online if they have symptoms, or if they live with someone that has symptoms.

Supporting your team's mental health whilst homeworking: Tips from Mind



Involving Volunteers


GOV.UK Enabling safe and effective volunteering during coronavirus (COVID-19): Guidance from the Department for Digital, Culture, Media & Sport (DCMS) on enabling safe and effective volunteering during coronavirus (COVID-19).

Involving volunteers during the coronavirus pandemic: NCVO Knowhow has a new page of advice for organisations on involving and managing volunteers during the coronavirus outbreak. 

Free guide for frontline coronavirus responders: The British Red Cross has developed a  step-by-step guide for anyone responding to the coronavirus outbreak, as reported in Civil Society News. Aims to help charities, mutual aid groups and individuals to support people in their communities safely. 





Communicating in a crisis: toolkit from Lloyds Bank Foundation: A free Communications, Press and Influencing toolkit to help small charities communicate their stories and important information during a crisis, as well as during more ‘normal’ times, includes webinars that specifically refer to the COVID-19outbreak and downloadable guides about social media, building your brand, creating video content, influencing and much more.

Coronavirus comms for charities: Charity Digital has collated some great information covering communications, health and safety, resilience, planning and offering reassurance and clarity to staff

Guide to fact-checking content: Whether you’re running a dedicated COVID-19 content strategy, or just trying to moderate your team’s group chat, here are a few tips, also from Charity Digital, for separating fact from fiction:

Using Zoom Meeting Facilities: Our new factsheet will take you through the things you need to consider when attending or hosting a Zoom Meeting and how to maintain the security of your meetings


Data Protection


Cyber Vulnerability Assessment: Northumbria Police are still offering a free Vulnerability Assessment to all businesses and organisations across the North East (Cleveland, Durham and Northumbria).  Using Nessus, which is industry recognised software, and done remotely, they will scan public facing IP addresses and look for any weaknesses or vulnerabilities that could be exploited by the bad guys. The scan should not affect any systems and can be done at any time. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data Protection and coronavirus: Hope & May has put together some guidance for organisations in a live document, regularly updated.

Information Commissioner’s Office Q&A page:  In response to the most common questions they are being asked.

Suspicious email reporting service: Launched by the National Cyber Security Centre.





COVID-19 Resource Hub from Charity Digital will help you get your team set up remotely, launch virtual fundraising campaigns, deliver your services online and much more.

COVID-19 Response Guide: This free guide from Blackbaud offers practical advice for charities looking to take fundraising and events online

Tech offers available to charities: Charity Digital gives a run through of the tech vendors making their services available for free or at discounted rates during the crisis.  This live article will be updated as new offers become available.

The Secret to Virtual Fundraising Events: Download Blackbaud’s eBook to learn about virtual events, how other charities have utilised them, and whether they can work for you.