COVID-19 Keeping Safe, Healthy and Active



Coronavirus (COVID-19) vaccine: Latest information for the public on the vaccine and who it is being offered to, from the NHS.

Covid-19 Vaccinations – Be Prepared: The Department of Health and Social Care advises everyone who is offered the Covid-19 vaccination to take it, as the best way of avoiding potential serious illness from the virus and helping to ease the current situation in the UK. As the Covid-19 vaccination programme is rolled out, Healthwatch Northumberland lists some ways you can be prepared ahead of your turn.

COVID-19 vaccination: British Sign Language resources: British Sign Language (BSL) videos on COVID-19 vaccination from Public Health England.

False information: SHARE checklist: Be careful what you share online. When people share false information about COVID and vaccinations it can have serious consequences, but it’s not always easy to spot. The SHARE checklist is an easy tool to use yiourself or pass on to people in your community to help them know what to look out for before they like, comment or share information they come across online. 

Interactive map of every hospital and community vaccination site in England that are open to date.  Also available is a list of vaccination services and a list of hospital hubs.

Easy read guide to the COVID-19 vaccine

Accessible resources to help answer questions about the vaccine and the vaccine rollout.  




National Lockdown


COVID-19 Response - Spring 2021 (Summary): The government’s roadmap out of lockdown.

Shielding advice for the clinically extremely vulnerable to stop from April: Clinically extremely vulnerable people in England will no longer be advised to shield from Thursday 1 April 2021.




Remember to follow the tier guidance relevant for your area


Local restriction tiers: what you need to know: Sets out the local restriction tier system, including what you can and cannot do in each tier.

Hands. Face. Space.: Materials and resources to communicate the key behaviours of washing your hands, covering your face and making space during national restrictions


Scroll down the page for information on Official Guidance, Finding Support, Information and Advice in Accessible Formats, Advice in Specific Aspects of Health & Wellbeing, Keeping Children Safe Online, and Keeping Active.



Official Guidance


Advice for everyone -Coronavirus (COVID-19): NHS advice on the symptoms and how to avoid catching or spreading coronavirus.  Information for people wanting to know about their own symptoms and care.

Coronavirus (COVID-19): advice for people with animals: Advice for pet owners and livestock keepers on maintaining the welfare of their animals during the coronavirus (COVID-19) pandemic.

Coronavirus (COVID-19): free school meals guidance for schools: Free school meals replaced with weekly £15 meal voucher - how to claim it. Also check if a child is eligible for free school meals. Any child already receiving free school meals will still qualify under the new scheme. Schools are not normally expected to provide free school meals when kids are off sick, but this may differ under the voucher scheme.

Coronavirus (COVID-19): safer travel guidance for passengers: advice for people walking, cycling, and travelling during the coronavirus outbreak.

Coronavirus outbreak FAQs: What you can and can't do: Guidance from the Cabinet Office

GOV.UK Coronavirus Information Service on WhatsApp: Free service to help combat the spread of coronavirus misinformation in the UK and ensure people stay home, protect the NHS and save lives.

Guidance for the public on the mental health and wellbeing aspects of coronavirus (COIVD-19): From Public Health England.  You can also access an easy read guide, and there’s further advice for parents and carers on looking after the mental health and wellbeing of children or young people during the coronavirus (COVID-19) outbreak.

How to access your GP practice: Watch the NHS video to find out how general practice has adapted to ensure patients receive the care they need as safely as possible. 

Number of coronavirus (COVID-19) cases and risk in the UK: Regularly updated by the Department of Health and Social Care and Public Health England

NHS Entitlements: Migrant Health Guide: Advice and guidance for healthcare practitioners on the health needs of migrant patients.

NHS Race and Health Observatory: Set up to identify and tackle the specific health challenges facing people from black, Asian and ethnic minority (BAME) backgrounds amid significant concerns about the particular impact of the COVID-19 virus on people from BAME backgrounds.

Staying at home and away from others (social distancing): Full guidance from Public Health England

Support for parents as some children return to school: Advice and links from NHS England’s Associate National Clinical Director for Children and Young People’s Mental Health.

Universal Credit: coronavirus and claiming benefits: regularly for updates on the arrangements the Department for Work and Pensions is making to support those who are affected by coronavirus

Updated shielding guidance from the Government for people who are clinically extremely vulnerable to COVID-19.

Your COVID recovery: NHS information for patients recovering from COVID. Also includes information for family, friends and carers.




Finding support



Trauma and Bereavement Intervention Counselling Service: Tyneside and Northumberland Mind are accepting self-referrals and are offering six sessions of telephone counselling for patients who are aged 16+, living in Northumberland and have been bereaved in traumatic circumstances

Coronavirus dealing with bereavement and grief: From Cruse, this information and guidance covers some of the different situations and emotions bereaved people may have to deal with.

Covid19: supporting children and young people– from the Childhood Bereavement Network

Supporting children and young people through bereavement – from Winston’s Wish

The Good Grief Trust: Coronavirus bereavement advice. Offers updates on the crisis and signposts you to the charities, support services and helplines that offer dedicated advice and information

COVID-19 National NHS Bereavement Helpline: Call 0800 2600 400. Open 8am – 8pm: This new Bereavement Helpline has been introduced by the NHS to support bereaved families during the Coronavirus outbreak. It is not a counselling service but will be available to offer support, guidance and advice on dealing with grief and loss. The helpline will be staffed by NHS Blood and Transplant registered nurses who are highly skilled and experienced in working with bereaved people.


Suicide prevention

Every Life Matters suicide support and resources for mental health and wellbeing

Zero Suicide Alliance promotes no-charge suicide prevention training which is accessible to all.


 Northumberland Domestic Abuse Services:


Domestic Abuse Support Service in Northumberland (DASSN) 

Providing confidential, high quality specialist support and advice for women and men who are at risk of domestic abuse 


Online schooling for children

Get laptops and tablets for children who cannot attend school due to coronavirus (COVID-19): The Department for Education (DfE) is providing laptops and tablets to schools to help children and families access remote education during coronavirus (COVID-19). N.B. Parents, carers and pupils cannot apply for digital devices or internet access through this scheme themselves. They should contact their school to discuss requirements for accessing remote education.

Get internet access: Schools, trusts and local authorities can request support for disadvantaged children and young people who meet all 3 of the criteria to get online using free mobile data increases or 4G wireless routers provided by the Department for Education. The criteria are: that they do not have fixed broadband at home, cannot afford additional data for their devices, and are experiencing disruption to their face-to-face education. N.B. Parents, carers and pupils cannot apply for laptops, tablets or internet access, but should contact their school for help accessing remote education.



Other support 

CISWO Personal Welfare Service: Support for former mineworkers, partners, widows and any dependent children or adult dependents with a disability. Services have also been extended during the crisis to those in the client group most in need (particularly those who are self-isolating and have limited local support) and can provide access to essential shopping and prescription collection in some areas. North England Thornycroft Centre, Halfpenny Lane, Pontefract, West Yorkshire, WF8 4AY. Call: 01977 703 384 or email: This email address is being protected from spambots. You need JavaScript enabled to view it..

GOV.UK Get coronavirus support as a clinically extremely vulnerable person: Register if you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19)

Health at Home campaign, created in collaboration with NHSX, NHS Digital and NHS England and NHS Improvement, signposts people to useful information about how to contact their GP, order repeat prescriptions, and manage their wellbeing and existing conditions without leaving their home.

NCC: Northumberland Communities Together: Northumberland residents struggling with support needs, who are unable to get help from family, friends or a local support group due to the Coronavirus outbreak, can access this support

Northumberland Community Response: Voluntary and community sector organisations, local support groups and local businesses that are willing to provide help to support local communities – find out what’s available in your area

Northumberland National Park COVID-19 community support initiative: Northumberland National Park has launched its own Neighbours initiative to provide support to vulnerable and isolated residents of the Park during the Covid-19 outbreak. 

Northumbria Healthcare NHS Foundation Trust – Patient phone line open so friends and family can stay connected with their loved ones in hospital by getting in touch on 0191 293 4306 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Available Monday-Friday, from 9am-5pm.

Red Cross North East Refugee Service: The Red Cross may be able to help if you are a refugee, asylum seeker or vulnerable migrant. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Royal British Legion: The Royal British Legion contact centre remains fully operational, so if you or someone you know in the Armed Forces community needs support, please continue to contact the RBL on 0808 802 8080 (8am to 8pm, 7 days a week).  You can also email This email address is being protected from spambots. You need JavaScript enabled to view it..  

Tyneside and Northumberland Mind

  • Listening Service: Provides a regular telephone listening service to ensure no one feels that they need to cope with mental ill health alone.  Contact 0191 4774545 to find out how to access this service. 
  • Facebook Group COVID-19: For anyone who may be struggling to maintain their wellbeing, this Facebook group provides support in this difficult time.  The group provides COVID 19 information updates, regular tips and guidance on managing your wellbeing during the pandemic and isolation and lots of light-hearted videos and stories to keep us all upbeat during the difficult time

Young Minds - Support for parents: Young Minds parents helplines are open Monday – Friday 930am until 4pm.  If you are worried about a child or young person, please get in touch via this FREE helpline: 0808 802 554




Information and advice in accessible formats


Children’s Guide to Coronavirus:  a children’s guide developed by the Children’s Commissioner 

Coronavirus (Covid 19) advice for patients in 21 languages: In English, Albanian, Dari, French, Pashto, Portuguese, Bengali, Vietnamese, Kurdish Sorani is available at the moment, but more languages coming soon: Mandarin, Hindi, Urdu, Arabic, Spanish, Portuguese, Malayalam, Turkish, , Farsi, Amharic, Tigrinya, Somali

COVID-19 explained by GPs in different Asian languages: BBC Asian Network have produced videos of GPs explaining COVID-19 in the following Asian languages: Gujurati, Tamil, Sylheti,Hindi and Urdu.

Dementia resources: From the Race Equality Foundation, a national resource of written and audio translated materials of the guidance on coronavirus and other information to support those with dementia, their families and carers. The materials have been translated into the following languages: Arabic, Bengali, Chinese, Gujarati, Kurdish, Punjabi, Portuguese, Polish, Somali, and Urdu.

Easyread guide to COVID-19 coronavirus

Free Guide To Living With Worry And Anxiety Amidst Global Uncertainty: a mixture of psychoeducation about normal and excessive worry, lots of normalization, and a selection of practical exercises that you, your clients, or anyone can use to manage worry and maintain well-being in these uncertain times. Translated into more than 40 languages.

Keeping Informed and In Touch during Coronavirus: From Learning Disability England

Loneliness: Talking Bubble: Dialogue Society Befriending Campaign to End Loneliness. The talking bubble project is UK-wide and provides over-the-phone befriending services to individuals who need social support. The service is available in many languages, including Arabic, Kurdish and Romanian.

My Hero is You, Storybook for Children on COVID-19: Produced by 50 humanitarian organisations, including the World Health Organisation (WHO) and the United Nations High Commissioner for Refugees (UNHCR) to help children aged 6-11 cope with coronavirus. Available online and as an audio book – free to download. Translated into other languages including Arabic, Chinese, French, Russian, Spanish, German, Turkish, Tamil and Portuguese.

Public Health England stay at home guidance, translated and in easy read 

Signhealth is providing videos summaries of key coronavirus guidance in British sign language (BSL)

Take 5 steps to wellbeing (English and 11 translations): This leaflet and poster outline five simple ways in which people can maintain and improve their mental wellbeing.

Translated Advice Videos: Odil’s Learning Foundation YouTube page contains 13 language playlists with 3 videos each on:

  1. How to slow the spread of Coronavirus 
  2. How to stay well during Coronavirus
  3. What are the symptoms of Coronavirus and what to do if I am sick?

Translated Guidance Videos: Leeds City Council have produced translated and audio materials in 11 different languages – Polish, Romanian, Urdu, Arabic, Czech, Punjabi, Tigrinya, Farsi, Slovak, Kurdish Sorani and Bengali. There are three videos which focus on:

  1. Spot the signs - This short film contains information to help people spot the signs of coronavirus and gives advice for households with possible coronavirus infection.
  1. Handwashing advice This short film contains information about how you can help stop the spread of viruses, like coronavirus, by practising good respiratory and hand hygiene. 
  1. Essential advice - This short film contains information for households with possible coronavirus infection. Please be aware that this is an evolving situation and public advice may change.

Home Schooling: The Oak National Academy was launched on Monday 20 April. This brand-new enterprise has been created by 40 teachers from some of the leading schools across England, backed by government grant funding. It will provide 180 video lessons each week, across a broad range of subjects from maths to art to languages, for every year group from Reception through to Year 10. Go directly to the online classroom.

ESOL learning resources: Online resources for Students Learning English from the North East Migration Partnership Team - May 2020




Advice in Specific Aspects of Health & Wellbeing


Autism: resources for autistic people and families: For some autistic people of all ages, the effects of the coronanvirus outbreak including cancellation of events and changes to work habits, could trigger intense stress and lead to a meltdown or a shut down.

Border Links Ltd: Keeping People Connected Northumberland: For people with a learning disability and/or autism during the COVID 19 crisis enabling them to stay safe and stay well. Call 01289 305423

Caring Safely at Home during COVID resource for unpaid carers: This video-based resource, from the Social Care Institute of Excellence (SCIE) is designed to help people look after someone safely at home or in any situation, although it may be particularly useful for those supporting someone during the COVID-19 crisis.

COVID-19 FAQs from Carers UK: Carers UK has brought together the questions they have most frequently been asked by carers, to help address the main concerns and help put carers' minds at rest, reassuring them that they’re not alone and guiding them to what support there is to help. 

Dementia: Musical Dementia Care Pathway: A colourful new guide and explanatory video available to help people understand how to use and experience music at every phase of a person’s dementia journey.

Guide for new/interim telephone befrienders: Shared by Voluntary Support North Surrey for others to use.

Information for people affected by dementia: Regularly updated advice and practical tips for people living with dementia and those supporting them from the Alzheimer’s Society

Homeless Link weekly webinar recordings: Homeless Link is working to keep the homelessness sector informed about latest developments in relation to Covid-19

Loneliness: Lets talk loneliness: Loneliness is a natural reaction to the current coronavirus pandemic, and it’s important that you don’t blame yourself for feelings of loneliness, at this or any other time.  This page provides advice on how to help others or yourself if you are feeling lonely.

Loneliness: Talking Bubble: Dialogue Society Befriending Campaign to End Loneliness. The talking bubble project is UK-wide and provides over-the-phone befriending services to individuals who need social support. The service is available in many languages, including Arabic, Kurdish and Romanian.

Mental health and money toolkit: A resource to help you understand, manage and improve your mental and financial health. Can be used to help guide conversations with your relevant healthcare worker about your mental health and money or to help in any money or debt advice support you receive.

Mental Health: Help Us Help You: NHS campaign to encourage anyone suffering from anxiety, depression or other issues to come forward for assessment and treatment.

Mental Health: Looking after your mental health: Expert advice and top tips on how to look after your mental wellbeing from Every Mind Matters, including guidance if you’re feeling worried or anxious about the outbreak.

Mental Health: Public Health England’s Every Mind Matters service has launched a new suite of tips and advice, focussed on looking after people’s mental wellbeing during the coronavirus outbreak.

Mental Health: Random acts of kindness during the Coronavirus outbreak: Lots of ideas for random acts of kindness during the lockdown to help support those whose mental health is suffering due to isolation and inactivity.

Mental Health: Staying mentally well: winter plan 2020 to 2021: The Department of Health and Social Care plan to support people's wellbeing and mental health during the COVID-19 pandemic during winter – includes community support, how to help the NHS and how to help your own health and wellbeing.

Mental Health: The Farm Safety Foundation guide on coping with the stress of COVID-19: Outlines what mental health actually means, it offers some top tips for working at home, building your resilience, identifying the triggers and signs of mental ill health, talking and of course, the sources of support.

Mental Health: Self-care during COVID-19 from Combat Stress: Help and advice to support everyone in managing their mental health throughout the COVID-19 crisis, includes some simple and quick tips as well as more detailed guides and resources on topics like managing anxiety and working out from experts including occupational therapists and art therapists.

North East Migration Partnership (NEMP) COVID-19 resource hub: Important guidance and information for those working with asylum seekers and refugees in the North East. Contains links to translated government guidance, information on asylum, the EU Settlement Scheme, Refugee Settlement Scheme, ESOL resources, health and vulnerability information, VCS service provision and DWP guidance.

Osteoarthritis: Northumberland Versus Arthritis: Do you have hip or knee osteoarthritis? Speak to your GP or Physio about attending one of these free sessions, or call 0300 790 0433

Parkinson's Information and Support Service: Call the Parkinson’s Helpline on 0808 800 0303 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. If local information or in-depth support is needed you will be referred to the relevant service.

Ramadan Guidance: The Muslim Council of Britain have developed a guide to doing Ramadan with the current restrictions due to Covid-19. It talks about what everyone can do from home and what precautions they should be taking when leaving the home.

#YouthWorkSupport: A single point of access for information for youth workers and those working with young people.



Avoiding Scams


Friends Against Scams guidance on the particular types of scams related to COVID-19: including doorstep crime, online scams, refund scams, counterfeit goods plus several more:

Five to Stop Fraud: National campaign offering straight-forward, impartial advice that helps prevent email, phone-based and online fraud – particularly where criminals impersonate trusted organisations.

Suspicious email reporting service: Launched by the National Cyber Security Centre. 




Keeping Children Safe Online


NSSP – keeping children happy & safe online during COVID-19: For young people and families, highlighting safe internet use during the close down. The advice has been checked by NCC Education Services and is from the following organisations:

NSSP Safety Online Covid-19 PDF

Internet watch foundation

Northumbria Police 

O2 and NSPCC Helpline or call 0808 800 5002 for free, Mon – Fri 9am – 4pm

Professionals Only Helpline: Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Report harmful Content  

Report it  

Safer Internet  

The Mix  

Internet Safety – safeguarding young people and children (translated online leaflets): Valuable and practical information for parents and carers on how keep their children and young people stay safe online – available in 14 languages.




Keeping Active


‘10 Today’ audio exercise routines have been designed to help older people stay active at home during the coronavirus (Covid-19) outbreak. 

Active Northumberland home workouts: Although Active Northumberland has closed all of its centres until further notice, they have created a series of home workouts which are free to access.  

Active Northumberland Daily Personal Challenges for Kids! Some daily personal challenges for kids to keep them entertained but also help them to stay active at home.

Allotments: Covid 19 Emergency Measures: Guidance on access, social distancing and hygiene from the National Allotment Society

Join the Movement: Tips, advice and guidance on how to keep or get active in and around your home. Join the movement and share how you're getting active during this time.

Moving Medicine: A web tool for healthcare professionals full of useful downloads for people recovering from COVID-19 and conversation guides for raising opportunities around physical activity.

Park Run Resolution: An eight week campaign with not one, but two points of celebration. Launched on 4 January 2021 to help people to get active even while the group ParkRun activities are not able to take place.

We are Undefeatable: A number of activities from the campaign that people with a variety of long term health conditions can do while complying with social distancing advice.