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Contracting organisation: Adapt North East

Contract value: £5,000

Delivery period: June to September 2021


Deadline: 9am on Monday 17th May 2021


In 2018/19 Healthwatch Northumberland worked with Carers Northumberland to gather the experiences of people using home care services and that of their family carers. It was led by a group of family carers in the Coquet Valley where, at the time, there were major challenges in providing home care services.

Northumberland County Council Adult Social Care managers welcomed the final report and they said they would be interested to hear from people in other areas of the county. This project will gather those experiences.

The pandemic has given further reason to revisit the study. A recent national report by the National Institute for Health Research highlighted that people receiving paid for care and people who were providing unpaid care (carers) were having to make decisions about continuing with paid for care and using other services during the pandemic based on the risks involved in different people entering their homes and lack of PPE.

Respondents to the Carers Northumberland Annual Survey also reported a reduction in home care and enabling services during the pandemic.

Overall Healthwatch wants to know what has worked well and what people would like to see happen to services in the future.


Project outputs

 The key output required is a report with anonymised information:

  • Describing the process, findings and drawing on these to make any appropriate recommendations for further action by Healthwatch Northumberland, Adult Social Care commissioners and service providers. Report to include an Executive Summary
  • Two short case studies which represent the key theme(s) from the findings

 Applications are invited from suitably qualified and experienced individuals or organisations who demonstrate the conditions for participation listed in the project information document.

 Applications should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. not later than 9am 17 May 2021. Applicants should be available for online interview in the two weeks following this. All applicants will be notified by 31 May 2021.


Healthwatch Northumberland was established in 2013 and is delivered by Adapt (NE) based in Hexham. As defined by the Health and Social Care Act 2012, Healthwatch Northumberland is the independent champion for health and social care across the county. Its role is to give a voice to people who use services, encourage and influence positive change to services and help meet the health and social care needs of the population.



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